POLISI PEMBATALAN DAN PEMBAYARAN BALIK
Irkaz Travel & Tours Sdn Bhd mesti diberitahu secara bertulis tentang sebarang pembatalan. Notis hanya dianggap telah disampaikan dengan syarat pengiktirafan dan penerimaan oleh Irkaz Travel & Tours Sdn Bhd diperolehi.
Syarat Pembayaran Balik untuk pembatalan tempahan bukan Group
Pembatalan 45 hari atau lebih sebelum hari berlepas, fi pentadbiran minimum sebanyak RM30 atau 2% daripada tambang pelancungan (yang lebih tinggi) akan dikenakan.
Pembatalan:
22 – 44 hari berkerja sebelum hari berlepas : Perlucutan deposit.
15 – 21 hari berkerja sebelum hari berlepas : 35% daripada tambang akan dikenakan.
08 – 14 hari berkerja sebelum hari berlepas : 50% daripada tambang akan dikenakan.
03 – 07 hari berkerja sebelum hari berlepas : 75% daripada tambang akan dikenakan.
02 hari berkerja atau kurang sebelum hari berlepas : 100% daripada tambang akan dikenakan.
Segala pembayaran balik akan dilaksanakan dalam matawang Ringgit Malaysia dan tertakluk pada kadar tukaran matawang semasa.
Syarat Pembayaran Balik untuk pembatalan tempahan group akan mengikut syarat yang dinyatakan dalam invois.
CANCELLATION AND REFUND POLICY
Irkaz Travel & Tours Sdn Bhd must be notified in writing of any cancellations. Notice is only considered delivered once acknowledgment and acceptance by Irkaz Travel & Tours Sdn Bhd have been obtained.
Refund Conditions for Non-Group Booking Cancellations
Cancellation 45 days or more before the departure date: a minimum administrative fee of RM30 or 2% of the tour fare (whichever is higher) will be charged.
Cancellation charges:
22 – 44 working days before departure: Forfeiture of deposit.
15 – 21 working days before departure: 35% of the tour fare will be charged.
08 – 14 working days before departure: 50% of the tour fare will be charged.
03 – 07 working days before departure: 75% of the tour fare will be charged.
02 working days or less before departure: 100% of the tour fare will be charged.
All refunds will be made in Malaysian Ringgit (RM) and are subject to the prevailing currency exchange rates.
Refund Conditions for Group Booking Cancellations will follow the terms stated in the invoice.
